Refund Policy for PowerDriver Malaysia

Last Updated: 24 Nov 2023

At PowerDriver Malaysia, we strive to ensure your satisfaction with our products. This Refund Policy outlines our procedures regarding refunds for purchases made on our website powerdriver.my.

1. Eligibility for Refund

1.1. Refunds will only be considered for faulty or defective products. We do not offer refunds for products that are not faulty.

1.2. To be eligible for a refund, you must notify us of the issue within 3 days from the date of receiving the product.

2. Faulty or Defective Products

2.1. If you receive a faulty or defective product, please contact our customer support team with the following information:

• Order number
• Description of the issue
• Clear images or videos demonstrating the fault

2.2. Our customer support team will review your request and, if deemed eligible, provide instructions for the return of the faulty product.

3. Return Process

3.1. Upon approval of your refund request, you will be provided with return instructions.

3.2. Ensure the product is securely packaged for return, including all original packaging and accessories.

3.3. Return the product to the address provided by our customer support team.

4. Refund

4.1. Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.

4.2. If approved, the refund will be processed to the original method of payment within [number of days] days.

5. Exceptions

5.1. We do not offer refunds for the following:

• Change of mind or buyer's remorse
• Products damaged due to misuse, neglect, or normal wear and tear

6. Contact Us

6.1. If you have any questions or concerns about our Refund Policy, please contact us.

By making a purchase on powerdriver.my, you agree to the terms of this Refund Policy.